Shipping policy

Shipping Policy – KILAT

Effective Date: March 23, 2026

At KILAT, we aim to provide a smooth and reliable shipping experience for all orders.

1. Order Processing
Orders are processed within 1–3 business days after payment is received.
You will receive a confirmation email once your order has been shipped.

2. Shipping Rates and Delivery Times
Shipping rates and estimated delivery times are calculated at checkout based on your location.

Delivery times may vary depending on your region and carrier.

3. Shipping Locations
We currently ship within Canada and may offer international shipping in the future.

4. Delays
KILAT is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances once the order has been dispatched.

5. Incorrect Shipping Information
Please ensure that your shipping address is accurate at checkout.
KILAT is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

6. Lost or Stolen Packages
Once an order has been shipped, KILAT is not responsible for lost or stolen packages.
If your package is marked as delivered but not received, please contact the shipping carrier directly.

7. Damaged Shipments
If your order arrives damaged, please contact us within 14 days at:
kilatfitness@gmail.com
Include your order number and photos of the damage so we can assist you.

8. Contact Us
For any shipping-related questions, please contact us at:
kilatfitness@gmail.com